Terms and Conditions

Last updated: October 15, 2025

Welcome to Floral by Susana Campos. Please read the following Terms and Conditions carefully before using our website, https://floralbysusanacampos.com/, or making any purchase. By accessing and using this website, you (“the User” or “the Customer”) agree to and comply with the terms and conditions described herein.

1. Acceptance of Terms

This document constitutes a legally binding agreement between you and Floral by Susana Campos. If you do not agree to any of these terms, you should not use our Website. We reserve the right to update or modify these terms at any time without prior notice.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these terms. To make a purchase, you must be at least 18 years of age. By creating an account on our site, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

3. Products and Prices

Description: We strive to describe and display our products as accurately as possible. However, due to the handcrafted and seasonal nature of our arrangements, slight variations may occur.

Prices: All prices are shown in US Dollars (USD) and do not include shipping costs or applicable taxes, which will be added to your order total during checkout. We reserve the right to change prices at any time.

Substitutions: We reserve the right to substitute flowers, plants, or containers with others of equal or greater value if the original components are unavailable. We guarantee that the overall quality and style of the selected arrangement will be maintained.

4. Purchase and Payment Process

Orders: An order is considered complete once payment has been successfully processed and approved. You will receive an order confirmation via email.

Payment Methods: We accept payments via Zelle and PayPal. By providing payment information, you represent and warrant that you have the legal right to use the selected payment method.

Customer Information: It is your responsibility to provide accurate and complete billing and shipping information. We are not responsible for delivery issues resulting from incorrect information.

5. Shipping Policy

All shipments are governed by our Shipping Policy, which is an integral part of these Terms and Conditions. Please review it for details regarding our coverage areas, delivery times, costs, and procedures.

6. Returns and Cancellations Policy

Returns: Due to the perishable nature of our products, returns are not accepted. Our Returns and Quality Guarantee Policy details the procedure to follow in case of quality issues or product damage.

Cancellations: To cancel an order, you must contact us at least 24 hours before the scheduled delivery date. Cancellation requests received less than 24 hours in advance cannot be processed.

7. Product Reviews and User Content

We allow users to post reviews of our products. By submitting any content to the Website (including text and photos), you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content. We reserve the right to moderate and remove any content we deem inappropriate, offensive, or false.

8. Intellectual Property

All content on this Website, including but not limited to the logo, text, graphics, images, and software, is the exclusive property of Floral by Susana Campos and is protected by copyright and intellectual property laws. The reproduction, distribution, or unauthorized use of any material without our prior written consent is strictly prohibited.

9. Limitation of Liability

Floral by Susana Campos will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our Website or our products. Our maximum liability to you for any reason will be limited to the total amount paid by you for the product in question.

10. Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of [Insert State, e.g., Texas], without giving effect to any principles of conflicts of law.

11. Contact

For any questions or clarifications regarding these Terms and Conditions, please contact us via our official email address:

Email: info@floralbysusanacampos.com