Privacy Policy

Last updated: October 15, 2025

This Privacy Policy describes how Floral by Susana Campos (hereinafter, “we,” “our,” or “the Company”) collects, uses, and protects the personal information you provide when using our website floralbysusanacampos.com (hereinafter, “the Website”).

1. Information We Collect

We collect information to process your orders and provide you with the best possible user experience. The types of information we collect include:

Personally Identifiable Information: First name, last name, email address, phone number, shipping address, and billing address.
Recipient Information: Name and address of the person who will receive the floral arrangement.
Payment Information: We process payments through third-party services such as PayPal and Zelle. We do not store your full credit card details or financial information on our servers.

  • Account Information: If you create an account, we will store your username, password, and order history.
    Communications: We keep a record of your communications with us through our contact form, email, or live chat service.
    Technical Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, Internet Service Provider (ISP), and data about the pages you visit.

  • Product Reviews: If you choose to leave a review for a product, we will collect the information you provide in that review.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing: To confirm, process, and deliver your orders, as well as to handle returns or shipping issues.
Customer Communication: To send you order confirmations, shipping updates, and respond to your inquiries.
Service Improvement: To analyze how users interact with our Website and thereby improve our products, services, and website functionality.
Marketing: With your explicit consent, we may send you emails about new products, promotions, and special offers. You can unsubscribe from these communications at any time.
Security: To protect our Website against fraud and unauthorized activity.

3. Who We Share Your Information With

We do not sell or rent your personal information to third parties. We only share your information with the following entities for operational purposes:

Payment Service Providers: We share the necessary information with our payment processors (e.g., PayPal) to authorize and securely complete your transactions.
Logistics and Shipping Companies: We provide your name, address, and phone number to our shipping partners so they can deliver your order correctly.
Technology Providers: We work with third parties who provide us with services such as live chat, website analytics, and product review platforms.
Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files that are stored on your device and help us remember the items in your shopping cart, understand your preferences, and optimize site performance. You can configure your browser to reject cookies, but this may limit your ability to use certain website features.

5. Security of Your Data

We implement technical and administrative security measures to protect your personal information against unauthorized access, alteration, or destruction. We use encryption technology (SSL) to protect sensitive information during transmission.

6. Your Privacy Rights

You have the right to access, rectify, or delete the personal information we hold about you. You may also object to the processing of your data. To exercise these rights, please contact us via the email address provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated.

9. Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us:

Email: info@floralbysusanacampos.com