Shipping Policy

Last updated: October 15, 2025

At Floral by Susana Campos, we are committed to ensuring your floral arrangements arrive fresh, in perfect condition, and on time. This policy details our processes, costs, and coverage areas for home delivery.

1. Shipping Coverage

We currently offer home delivery throughout Colombia.

To confirm if your address is within our coverage area, please enter the recipient’s postal code during the checkout process. If you have any questions, please contact us at info@floralbysusanacampos.com before placing your order.

2. Delivery Times and Schedules

Order Processing: Orders are processed during our business hours.

Delivery Hours: Our deliveries are made within the following time ranges:

Monday to Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 3:00 PM

Deliveries on Specific Dates: You can select a future delivery date during the checkout process. For peak seasons (Valentine’s Day, Mother’s Day), we recommend placing your order at least [Number] days in advance.

3. Shipping Costs

Shipping costs are calculated automatically during checkout and are based on the recipient’s distance or postal code. Our pricing structure is as follows:

Standard Shipping (Local Area): $[XX.XX]

Extended Area Shipping: $[XX.XX]

Express or After-Hours Shipping (Subject to availability): Please contact us directly for pricing.

Any free shipping promotions will be clearly indicated on the Website.

4. Delivery Process

Correct Information: It is the customer’s responsibility to provide the complete and correct delivery address, including apartment or office number, as well as a valid contact phone number for the recipient. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.

If the Recipient Is Not Home: If the recipient is not available at the provided address, our protocol is as follows:

We will attempt to contact the recipient by phone to arrange delivery.

If there is no answer, and if the surroundings are safe, we will leave the arrangement in a secure location (e.g., concierge desk, porch).

If leaving the arrangement is not possible, we will leave a notification on the door and return it to our store. A new delivery can be arranged, which may incur an additional shipping fee.

  • Delivery Confirmation: You will receive an email notification once your order has been successfully delivered.

5. Special Deliveries

Funeral Homes and Funeral Parlors: We offer priority delivery to funeral homes. It is crucial that you provide the full name of the deceased, the name of the funeral home, and, if possible, the service time to ensure timely and respectful delivery.

Hospitals and Offices: Please check the institution’s delivery policies before placing your order. We are not responsible if the hospital or office refuses the delivery.

6. Contact Us

For any specific questions regarding your shipment, please contact us via:

Email: info@floralbysusanacampos.com